Once an installation has taken place, it is imperative to ensure that users are confident in using the equipment, so that the benefits of the system are delivered. This normally happens at the end of a smaller installation and is conducted by our engineers in a straightforward and easy to understand way.
For larger projects, we normally run 2 training sessions, with plenty of time for hands on and questions. The 2nd session is frequently run follow-up session a few weeks after installation, when you have had the chance to use the system and may well have further questions.
APi Sound & Visual understand that you are not just buying a heap of equipment and some cables. We ensure you are confident with the basics – like how to switch it on – but we will also take care to explain the finer points of operation in non technical language and make sure you have understood before we leave.
We also provide the benefit of on-going unlimited telephone support, usually talking to the actual engineers who undertook your installation. They will be able to guide you through any issues using the photographic records that we keep of all our installations.
APi Sound & Visual also offer refresher training sessions, especially useful when personnel change and knowledge can be lost. Our charges for these are reasonable and reflect travel costs, session time and occasionally preparation time.
We mostly training clients who have one of our systems, but not exclusively. If you have a system and would like some training, then please give us a call.